Microsoft 365 for Operators
Microsoft 365 provides operators the opportunity to access new revenue streams through partner-led services and grow market share for productivity, collaboration, and connectivity. Backed by tools that apply artificial intelligence and machine learning, Microsoft 365 offers a broad and deep set of apps and services that can give your customers flexibility and choice in how they connect, share, and communicate.
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Opportunities for operators – partnering with Microsoft
Microsoft 365
Anchored by Microsoft Teams, Microsoft 365 empowers people to express their ideas more effectively, inspiring innovation with technology that unlocks human creativity. Microsoft 365 allows operators to deliver productivity and security products and services to information workers and frontline workers, across enterprise and small and medium business (SMB) organizations.
Calling
Simplify your voice services with a reliable, high-quality integrated calling solution built on the Microsoft cloud. With Teams, you have everything you need to enable your customers to make and receive phone calls from anywhere – including their desk phones, mobile phones, or computers. Teams Phone provides Operators the opportunity to bring their own PSTN services to customers through Direct Routing or Operator Connect.
Meetings and Devices
Teams delivers a unique end-to-end meeting experience that features the human element of face-to-face interaction while helping people stay focused before, during, and after meetings to accomplish more together. Teams Meetings provide a seamless, scalable, and secure experience on mobile, desktop, and meeting room devices. Microsoft works with an ecosystem of best-in-class device partners to deliver a native, purpose-built Teams experience, across a range of Microsoft and third-party hardware.
Customer benefits to working with operator partners
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Streamline service
Reduce complexity for customers by providing them one central source of billing and services for their productivity and connectivity needs.
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Flexibility
Direct Routing and Operator Connect for Teams Calling provide customers greater flexibility when it comes to choosing their PSTN connectivity, service management, and areas of operation.
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Quality
Choosing an operator that participates in Operator Connect helps instill confidence in customers for their Teams Phone deployment and management.
Build deeper integration into the Teams platform with Operator Connect
Operator Connect is a new framework for operators to bring PSTN calling to Teams. The framework provides an enhanced way for operators to deliver Direct Routing at scale, to enable calling in Microsoft Teams and create a more streamlined and consistent experience for your customers.
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Guidance to build your Teams practice
The Teams Meeting, Calling, and Devices Partner Guide can help you build your Microsoft Teams practice, understand the partner opportunity, develop the required go-to-market (GTM) skills, and leverage assets provided by Microsoft. Ready your organization with a focus on the technical aspects for servicing Teams Meetings, Calling, and Devices as an operator with the Microsoft 365 Operator’s Guide.