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Operator Connect

Microsoft’s commitment to creating a best-in-class, modern calling experience begins with the deployment of Microsoft Teams Phone. Operator Connect provides you, the operator, with deeper integration into the Teams platform to enhance and streamline the Teams Phone experience around networking, provisioning, management, and reporting APIs. Doing this provides customers a simplified Teams Phone experience delivered by operators that has parity with Microsoft offerings. Through this partnership, Microsoft and operators can develop a deeper and more strategic relationship that takes Teams Phone to the next level by delivering higher-quality calling experiences to customers.

UPDATED Download the Microsoft 365 Operator’s Guide

See Operator Connect partners

Become an Operator Connect partner

For systems integrators, learn how to leverage Operator Connect

Enhancing the Direct Routing model for operators

Operator Connect provides an enhanced way for you to deliver Direct Routing to enable calling in Microsoft Teams.

Audio ConferencingPhone numbers – Calling (user, auto attendant, call queues)Operator ConnectMore to come from joint innovation with operators...NumberProvisioningOperations &CommunicationsInterconnectionManagementReportingGo to MarketSupport

Operator Connect offers can enhance the Teams Phone experience over standard Direct Routing.

Partner benefits

Partner benefits

Operator Connect allows you to scale your Direct Routing service to provide a pure cloud-managed solution to your customers. Through Operator Connect, you can create automations to streamline provisioning, billing, and reporting. In addition, you can uncover go-to-market opportunities for existing and new customers.

Network connectivity

  • Direct peering through Microsoft Azure Peering Services (MAPS) for Voice
  • Network statistics and reporting on Docs
  • Ability to offer end-to-end QoS to customers
  • High confidence in SLA to customer

Customer benefits

Bring your own operator

Customers can maintain their existing operator contracts and relationships, while providing users a modern and streamlined calling experience in Teams.

Simplify setup and management

Reduce provisioning time and management resource needs through a simplified experience in the Teams Admin Center.

Reduce costs

Operator Connect helps customers save on infrastructure and management costs by reducing the need to purchase, maintain, and manage equipment.

Enhanced support and reliability

Technical support and shared SLAs across Microsoft and operators improve support service, while direct peering powered by Azure creates a one-to-one network connection for enhanced reliability.

Find qualified partners in the Operator Directory

Microsoft’s unique partnerships with operators enable us to jointly deliver superior products and services that help our customers reduce complexity, provide them more flexibility when it comes to choosing their connectivity services, and create confidence in their Teams Phone deployment and management.

Visit the Operator Directory to find qualified partners in your country.

Operator Connect Accelerator partner solutions

Operator Connect Accelerator partners help operators simplify, automate, and accelerate the onboarding and management of Operator Connect.

Accelerators can provide a variety of capabilities, depending on their offerings and operator needs, such as SBC as a service (SBCaaS), API Bridge for Operator Connect, OSS/BSS integration, admin, customer and/or reseller portals, and in some cases network as a service, too. Accelerators might also allow operators to move the associated integration costs from capital expenditure (CAPEX) to operational expenditure (OPEX), and to leverage existing Operator Connect libraries that provide deeper integrations. This enables simpler operations with less associated cost and reduced complexity of handling relevant infrastructure.

We have worked with a few key partners to provide this differentiated value to all our operators to enable a simpler and automated way to offer Operator Connect to their customers, in their markets. Current Operator Connect Accelerator partners are AudioCodes, NUWAVE, PingCo, Ribbon, and SIPPIO.

Watch the following videos to learn more about the services these partners can provide.

AudioCodes

AudioCodes Live Platform streamlines Operator Connect operations with seamless voice integration, automated onboarding, management tools, and value-added calling and CX services.

NUWAVE

Learn how NUWAVE pioneers as an innovative Operator Connect Accelerator provider, empowering global Microsoft Teams Operator Connect and Direct Routing for optimized service management.

PingCo

PingCo highlights the challenges service providers face in today's rapidly evolving Teams Phone market and showcases how TCAP is the solution you've been waiting for.

Ribbon

Ribbon Connect is a carrier-grade automation solution that accelerates time to market and reduces research and development (R&D) expenses – one platform offers multiple services.

SIPPIO

SIPPIO accelerates sales velocity and time to revenue, and increases margins while enhancing customer experience and eliminating activation backlogs.


Partner solutions for operators

In addition to our Operator Connect Accelerator partners, there are several partners building platforms to help operators in key areas such as automation, customer journey, migrations, and customer portals. Following are some of our key partners who are also innovating in this space.

Entergrade

Elevate your Teams Phone services with TeamsBoss by Entergrade Solutions. Optimize workflows, reduce costs, and empower your team with seamless integrations.

SOFTEL

Discover SOFTEL's PSA and how it can streamline Microsoft Teams telephony with easy management and deliver seamless, scalable solutions in our quick video guide! No PowerShell skills needed.

VOSS

VOSS provides a central point of control, automation, and insight into your unified communications (UC) estate, helping you get the best out of your communications infrastructure.