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Frontline Worker

The roughly two billion frontline workers in the world are the backbone of organizations across major industries. They have the largest impact on how organizations respond to changing environments, enable business continuity, and reimagine productivity for hybrid work.

Building your practice around this solution play enables you to help your customers empower their frontline workers with the right modern tools for communication, learning, and wellbeing, on any device, in a secure manner. Enable the frontline experience using Microsoft 365, Microsoft Teams, Power Platform, and Surface devices.

Explore the Frontline Worker opportunity

Take advantage of these key resources to learn more about the Frontline Worker opportunity and start building a thriving practice.

Learn about the Frontline Worker solution play and its value for your customers.

Get the overview deck

Discover the opportunities you can capture by building a Frontline Worker practice.

Coming soon

Get the sales and technical training that can help you ensure the success of your practice.

Find skilling resources

Leverage guidance designed to help you build a profitable Frontline Worker offer.

Get the offer development guide
Build your strategy

Build your strategy

Leverage these resources to develop a growth plan for your Frontline Worker practice.

Understand the partner opportunity

Find research and other resources to help you understand the market landscape and how a Frontline Worker practice can create new opportunities for your business.

Discover product and solution capabilities

Develop skills

Help your sales and technical teams build or deepen the skills and capabilities that can differentiate your Frontline Worker offering in the market and deliver customer lifetime value.

Assess your current skills

Create a skill development plan

Develop skills
Build your go-to-market plan

Build your go-to-market plan

Use these resources to set your strategy in motion and accelerate your go-to-market efforts.

Partner with Microsoft

Differentiate your practice

Use these resources to demonstrate your deep knowledge and expertise in delivering Frontline Worker solutions.

Engage with your customers

Take advantage of a variety of resources to help you have productive conversations with your customers about the value of Microsoft Frontline Worker solutions.

Partner success stories

Learn how partners are driving innovation and business growth for their customers by leveraging the Frontline Worker solution play.

Communardo customer story

Communardo

Find out how Communardo helped a major retailer empower frontline workers and improve communications and productivity with Microsoft Teams.

WM Reply customer story

WM Reply

Read our latest case study to learn how they helped Co-operative Group Limited (Co-op), a British consumer co-operative, empower frontline workers across more than 2,300 stores in its grocery business.